No. 1: The only 2009 airline to rack up fewer than two baggage complaints per thousand passengers, AirTran is — at least where safely-arriving luggage is concerned — as sure a bet as there is.
Though it happened a few years back, Kathy Dragon remembers her worst baggage-handling nightmare like it was yesterday. The owner of a cultural walking tour company, Dragon’s Path, Dragon had flown from Miami to Paris to meet a group that she’d arranged to lead on an eight-day trek through Provence.
Her luggage, however, didn’t make the rendezvous. Consequently, Dragon had to mobilize her tour without maps, a first-aid kit, or any clothes but the ones she’d shown up in. Over the next week, in between increasingly frustrated calls to her airline and its affiliated delivery company, she led her group on all-day walks wearing a pair of borrowed men’s hiking boots that were several sizes too big.
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