This was supposed to be a feel-good column for the holidays, where I asked readers what kind of presents they wanted from the travel industry, and all of the resulting good tidings left us warm and fuzzy.
And then I talked with you.
And here’s what you told me: First, your holiday list begins and ends with the airlines; and second, you do not feel warm and fuzzy. Not at all.
“I wish they’d stop treating us like idiots,” says Marian Marbury, who runs a Baltimore-based tour company.
I’ll get to what’s vexing Marbury in a minute. But let’s just say for now that you’re not happy with the airline industry, and you don’t think making a wish will make you any happier.
I respect that. I think the airlines know it, too.
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